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Standard services |
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Standard services
Our commitment to service standards : distinguished customers, thank you for selecting our Dingxin electrical transformers manufactured products! Dingxin use electrical transformers, you will enjoy zero after-sale services. That the quality of our products and technology do not need to worry about with no after-sale technical support. Customer first, quality first, we will never promise. Pre-market assured Commencement of the contract, we will be required to designate Commissioner responsible for assisting clients in the engineering facilities buyer process related work (including, but not limited to, design manufacture, drawings document, product presentation, etc.). We will provide the necessary inspection facilities and the buyer all technical advisory services. Product processing period, the buyer may send to our factory production supervision, monitoring testing, debugging, and transportation. Sale of convenience Equipment installed in debugging, we request the customer to send technical personnel to the families free of charge to the installation guide to locations debugging. Product identification before, during or after delivery of production units will be used to send our technicians to conduct free technical training. If the contract, the contract list and drawings discrepancies, we will be responsible for any change. Products in the transport process in any split, and the companies are responsible for repair, the situation could be serious for replacing guns. After-sale security Transformers product quality "packs" of five years, 20-year warranty. Transformers products sold, may be required to meet common inspection (such as : cargo shipment, left, the original markings have been damaged, testing products and the compatibility of national standards). If you have any questions for the Chinese side is responsible for switching products, the cost borne by the Chinese side. According to side, I could send the company responsible for the technical personnel in the field of technical guidance, inspection of the installation of a quality standard requirements. Use process, as a result of my original product quality problems the company, I need to inform the company in a one-hour period to answer and give commitment to two hours to send technicians to ensure that service personnel services in the shortest possible time to reach the scene. Demand-side causes for equipment injury, damage, and we will actively cooperate with the product repair, replacement, and to provide the most favourable prices for spare parts. At the expiry of quality, we guarantee spare parts required for equipment maintenance, spare parts supply and price concessions. After the Chinese people our products are property insurers insurance. Customer benefit. Lifelong maintenance We provide products to the transformer for uninterrupted operation objectives, and therefore not even in the event of the failure of the system transformer products still must maintain standards in accordance with the regular maintenance of the system. Conventional maintenance : electrical control system testing, line testing (annual). Maintenance work is completed by our service engineers or guidance completed. Repair Once anomalous system failures (non-product quality causes), we Services will be notified within 24 hours to the scene. In the event of long distance situation, we will in the shortest possible time to the scene repair. Spare parts Because we were very focused on the system using the "interoperability" and "interchangeable" and therefore fewer spare parts to meet all the company's customers install system Design of critical components used double circuit design easier maintenance. We have built on each transformer works perfect technology files, the company had sufficient spare parts to ensure that users enjoy life spare parts services. |
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